Refund policy

RETURN AND REFUND POLICY

At Levantine Goods, we stand behind the quality of our products and want you to be satisfied with your purchase. Please review the policy below for details regarding returns and refunds.

Eligibility for Returns

To be eligible for a return:

• Items must be unused and in their original packaging
• Return requests must be made within 14 days of delivery
• Proof of purchase is required

Due to the nature of food and consumable products, opened items cannot be returned unless they arrive damaged, defective, or incorrect.

Non Returnable Items

The following items are not eligible for return:

• Opened food or consumable products
• Gift cards
• Final sale items
• Items marked as non refundable

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at levantinegoods@gmail.com with:

• Your order number
• Clear photos of the product
• Photos of the packaging

We will review the issue and provide a replacement, store credit, or refund at our discretion.

Shipping Issues

Once an order has been shipped, Levantine Goods is not responsible for carrier delays, lost, stolen, or misdelivered packages. If you experience a shipping issue, please contact the carrier directly using your tracking number.

If a package is returned to us due to an incorrect address provided by the customer, additional shipping charges may apply to reship the order.

Refunds

Once your return is received and inspected, we will notify you of the approval or denial of your refund.

Approved refunds will be processed to your original payment method within 5 to 10 business days. Processing times may vary depending on your financial institution.

If your refund is approved but you do not see it reflected after 10 business days, please contact your bank or credit card provider before reaching out to us.

Exchanges

We only replace items if they are damaged, defective, or incorrect. If you need an exchange for the same item, please contact us at levantinegoods@gmail.com.

Chargebacks

If you experience an issue with your order, please contact us first so we can resolve it promptly. Initiating a chargeback without contacting us may delay resolution and may result in future purchase restrictions.

Contact Us

For all return and refund inquiries, please contact:

levantinegoods@gmail.com

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